Terms for Using 1win in Ghana

By completing registration or continuing to use the platform, you enter a binding user agreement. Your use of the services must follow these terms and any house rules made available on site.

Eligibility and user requirements

• You confirm you are at least 18 years old and have legal capacity under Ghana law.
• You are responsible for ensuring betting on any event is allowed in your location and under Ghana’s Gaming Act, 2006 (Act 721).
• Only one account per person is allowed. The name on the account must match your valid ID and payment instruments.
• You agree to provide accurate information and to update details when they change.

Variations to terms

• 1win may modify these terms to reflect legal requirements, product updates, or risk controls.
• Updated terms take effect on posting. You should read updates regularly. Continued use means acceptance of changes.

Proper platform use

• Do not misuse the services, interfere with events or odds, or attempt unauthorised access.
• Automated scripts, scraping of prices, or any action that harms service integrity is prohibited.
• Collusion, syndicate activity, arbitrage aimed at abusing bonuses, or using third-party accounts is not permitted.

Content and intellectual property

• All site content, markets, data, odds, logos, and software are protected by intellectual property laws.
• Personal, non-commercial use is granted. Copying or redistribution of event data or odds without consent is prohibited.

Liability and service availability

• Services may be interrupted by maintenance or third-party failures. Efforts will be made to restore access promptly.
• To the extent permitted by law, liability is limited to the value of the disputed bet or the amount in your account directly affected.
• Nothing in these terms limits statutory rights under Ghana law that cannot be excluded.

Suspension and termination

• Accounts may be suspended or closed for breach of these terms, suspected fraud, AML concerns, or regulatory requests.
• Balances will be handled according to applicable law and these terms in the event of closure.

These rules apply to all bets placed through the platform and form part of the general terms.

Who may place a bet

• Only verified users aged 18 or over may place a bet.
• You must have a valid account in your name and sufficient cleared funds or eligible bonus funds.

Bet acceptance and settlement

• A bet is accepted when it appears in your bet history with a unique reference and status showing acceptance by 1win.
• Odds can change until acceptance. If odds change during placement, the updated odds will be offered before acceptance.
• Settlement is based on the official result published by the event’s governing body. If no official source exists, recognised industry sources may be used.

Minimums, maximums and payout limits

• Minimum and maximum stake limits are displayed per market and may vary by sport, event, and your account history.
• Payout limits may apply to specific markets or events and are published in market rules.

Special rules and restrictions

• Cash Out may be offered but is not guaranteed and can be suspended during live event changes or technical issues.
• Obvious pricing errors or incorrect event details may result in voiding or correction at the true odds according to published rules.
• Bets placed after the outcome is known or after a material advantage is obtained may be void.
• Bonus bets and free bet tokens are subject to the applicable bonus terms and do not return the stake amount on settlement.

Postponements, abandonments and cancellations

• If an event is postponed, abandoned, or materially rescheduled, settlement follows the specific market rules published on site.
• If no result is declared within a reasonable period, affected bets may be void and stakes returned.

Errors, disputes and records

• In the event of a discrepancy between your on-screen betslip and the platform record, the platform record prevails.
• You are encouraged to read market rules for each sport before placing bets.

These provisions govern deposits, withdrawals, method limits, fees, and verification for Ghana users.

Currency and methods

• Account currency may be Ghana cedis where available. If another currency is selected, exchange rates and third-party conversion fees may apply.
• Supported options typically include mobile money channels, bank cards, bank transfers, and approved e-wallets, subject to availability.

Deposits

• Deposits must come from a payment method in your name. Third-party payments are not allowed.
• Deposits are credited when confirmed by the payment provider. Some methods credit instantly while others may take longer.
• The platform may apply method-specific minimum and maximum limits shown in the cashier.

Withdrawals

• Withdrawals are paid to the same method used for deposit where possible and must be in the account holder’s name.
• Processing times vary by method. Internal review may take up to one business day, after which provider timelines apply.
• Wagering requirements may apply to deposits before withdrawal to reduce misuse of payment services.

KYC and AML checks

• 1win may request identity verification before withdrawals or at any time, including Ghana Card, passport, or other valid ID, plus proof of address and source of funds.
• Failure to pass required checks may result in delays, limits, or return of funds to the source of payment where lawful.

Fees, limits and restrictions

• Method providers may charge fees. Any platform fees will be shown before you confirm a transaction.
• The platform may set daily, weekly, or monthly limits for deposits and withdrawals for security and regulatory compliance.
• Suspicious or unusual payment activity can trigger a hold pending review under AML obligations.

Cancellations and chargebacks

• A pending withdrawal may be cancelled by you until processing begins. Once processing starts, cancellation might not be possible.
• Chargebacks or payment disputes may lead to account review, recovery of costs, and reporting to relevant authorities where required.

1win supports a safe betting environment and encourages you to manage your play responsibly.

Control tools you can use

• Deposit, loss, and wager limits on a daily, weekly, or monthly basis.
• Reality checks and time reminders during sessions.
• Time-outs and self-exclusion for defined periods or permanently.
• Account closure upon request and removal from marketing lists.
• Self-assessment resources to help you read your risk profile before placing bets or using bonuses.

Protecting minors

• Under-18s are not allowed to open an account or place bets. Use device-level controls and filtering tools to prevent youth access.

Getting help

• Gaming Commission of Ghana: regulatory information and consumer guidance at gamingcommission.gov.gh
• Gambling Therapy: global online support at gamblingtherapy.org
• Gamblers Anonymous: peer support and meetings at gamblersanonymous.org
• Mental health services are available through national providers listed by the Ghana Health Service at ghanahealthservice.org

Contact 1win support if you wish to apply self-exclusion or adjust limits on your account.

The platform implements policies consistent with Ghana’s Anti-Money Laundering Act, 2020 (Act 1044) and the Anti-Terrorism Act, 2008 (Act 762).

KYC and due diligence

• Identity verification is required and may include Ghana Card or passport, proof of address, and source of funds.
• Enhanced due diligence may apply to high-risk profiles, politically exposed persons, or complex transactions.

Monitoring and reporting

• Transactions are monitored for unusual patterns, rapid cycles of deposits and withdrawals, use of multiple payment instruments, or third-party activity.
• Screening against sanctions and watchlists is performed where relevant.
• Suspicious transactions may be reported to the Financial Intelligence Centre in Ghana when a reporting threshold or suspicion is met.

Restrictions and consequences

• 1win can delay, restrict, or block transactions while reviewing activity.
• Accounts may be suspended, funds frozen, or closed for AML breaches, and records retained as required by law.

The platform processes personal data in line with the Ghana Data Protection Act, 2012 (Act 843) and applicable international standards.

Data collected

• Registration and verification data: name, date of birth, ID details, address, and contact information.
• Account and transaction data: deposits, withdrawals, bets, bonuses, and support history.
• Technical data: device identifiers, IP address, app logs, and cookies or similar technologies.

How your data is used

• To provide betting services, verify identity, manage your account, and settle bets.
• To comply with legal obligations, including AML and responsible gambling measures.
• To prevent fraud, improve user experience, and perform analytics in a privacy-respecting manner.
• For marketing where you consent or where permitted by law, with the option to opt out at any time.

Sharing and transfers

• Data may be shared with payment processors, identity verification providers, and regulators where legally required.
• If data is transferred outside Ghana, appropriate safeguards such as contractual protections are applied.

Your rights

• Access, rectification, erasure, restriction, portability, and objection to certain processing, including marketing.
• You may withdraw consent where processing relies on consent.
• You can contact 1win to exercise your rights or raise concerns about privacy.
• You may lodge a complaint with the Data Protection Commission in Ghana at dataprotection.org.gh

Retention and cookies

• Personal data is retained only as long as needed for legal, regulatory, and business purposes, then securely deleted or anonymised.
• Cookie settings can be managed in your browser or device. Details are available in the Cookie Policy.

Protecting user data, transactions, and services is a core priority.

Technical safeguards

• Transport layer encryption protects data in transit between your device and the platform.
• Passwords are stored using industry-standard hashing and salted methods.
• Optional two-factor authentication adds a second step for login and sensitive actions.

Operational controls

• Continuous monitoring for suspicious account activity and unusual login patterns.
• Strict access controls for staff and audited change management procedures.
• Regular security testing and incident response protocols.

Your responsibilities

• Choose a strong password, keep credentials confidential, and enable two-factor authentication.
• Secure your devices and log out after use, especially on shared devices.
• Notify support promptly if you suspect unauthorised access to your account.

1win may place temporary holds or request verification if risk systems detect unusual activity.