Help Centre Ghana: Contact Support Now

Use chat to reach 1win live support in minutes. It is the fastest way to get a response.

• How to start chat:
  • Website: tap the chat icon at the bottom right, then select your topic.
  • App: Menu > Help > Chat. Join the chat and describe the issue.
• Best for:
  • Login or password reset help.
  • KYC and account verification status.
  • Deposit or withdrawal checks for MTN MoMo, Vodafone Cash, and AirtelTigo Money.
  • Bet settlement questions and promo details.
• Hours and language:
  • 24/7 live agents.
  • English support. Ghana-based agents when available.
• Reply times:
  • First answer in 1–3 minutes for most cases.
  • Peak match times may take longer.
• Tips for faster help:
  • Log in and keep chat open until you get an answer.
  • State the goal first, then add details.
  • Share payment method, amount, time, and reference or transaction ID.
  • Attach screenshots of errors or receipts.
  • Ask for a ticket number. The 1win support team may use it to follow up.

Email gives a written record and suits complex or sensitive requests. It is good when documents or long notes are needed. You can reach 1win customer service through the official support email link.

• How to send:
  • Use the Support email link in the website footer or the app Help section.
  • You can also use the contact form and choose Email.
  • Write a clear subject, for example: Account – KYC Review, Payments – Deposit Not Credited, Technical – App Error.
• Best for:
  • KYC documents and account review.
  • Payment disputes or compliance checks.
  • Responsible gaming requests, account limits, or closure.
  • Feedback that needs a detailed answer.
• Contact route:
  • Support email: open Help > Contact Email in the app or website to copy the address.
  • Departments: General, Payments, Verification, Technical.
• Reply times:
  • First reply in 2–12 hours for most tickets.
  • Up to 24 hours during weekends or high-traffic events.
  • You receive an auto-reply with your ticket ID.
• Tips for faster replies:
  • Use a short subject line that names the issue and account.
  • Include username, registered phone, and registered email.
  • Add device, app version, network type, and time of the problem.
  • Attach clear images or PDFs under 5 MB.
  • Send from the registered email. Do not include passwords or OTP codes.

Many players prefer a call. Here is the current status and what you can do now.

• Availability in Ghana:
  • There is no 1win helpline number for Ghana right now.
  • No free number or support number is available at this time.
  • There is no helpline number 24/7 in the region.
• What to use instead:
  • Start a live chat and request a call-back when offered for your case.
  • Share your preferred time window and active phone number.
• Expected times:
  • Call-back, when approved, is 10–60 minutes during 09:00–21:00 GMT.
  • Morning hours are often quicker.
• Tips to speed things up:
  • Have username, registered phone, and recent deposit details.
  • Know your last transaction ID and time.
  • Stay in a quiet place and keep your phone on.

Messaging apps help with quick updates and simple questions. Use only official links from the website or the app.

• Platforms:
  • WhatsApp and Telegram links are in the Help menu in the app.
  • Facebook and X links are in the website footer.
  • Do not trust links from comments, DMs, or groups you did not ask for.
• Best for:
  • Service notices or site status checks.
  • Short questions on promos, rules, or the app download.
  • Guidance to the right page or feature.
• Not for:
  • KYC documents, banking details, or account ownership checks.
  • Payment disputes or refunds.
• Reply times:
  • 5–30 minutes during active hours.
  • If it is quiet, responses may take longer. Switch to chat if urgent.
• Tips for safe contact:
  • Send only your username and ticket ID. No passwords or OTP codes.
  • Verify the profile before you send a message.
  • Save the contact using the official link.
  • For game support or account issues, move to live chat for faster action.

Specialists handle errors and system issues that block play or payments. You can reach technical support in chat or by email.

• How to reach:
  • In chat, choose Technical Support to route your ticket.
  • In email, pick the Technical category in the contact form.
  • In the app, Help > Report a Problem to include logs.
• Issues handled:
  • Login lockouts, 2FA or password reset loops.
  • App not opening, slow website, or pages not loading.
  • Bet slip errors or grade delays.
  • Game not loading or crashing mid-round.
  • Payment failures for MTN MoMo, Vodafone Cash, AirtelTigo Money, and cards.
  • App update or install problems on Android or iOS.
• Contact route:
  • Use the Technical queue in chat for quick triage.
  • Use the Technical category by email for full reports.
  • No phone line for technical cases.
• Expected times:
  • First response in 5–15 minutes in chat.
  • Deeper checks can take 30 minutes to 24 hours, based on partners.
  • You get a ticket ID and progress updates.
• Tips to speed resolution:
  • Share exact error text and the time it happened.
  • Add device model, OS version, network type, and app version.
  • List the steps to reproduce the issue.
  • Attach screenshots or a short screen recording.
  • Include transaction IDs and amounts for payment checks.
  • Do not open multiple tickets for the same problem.

High-tier accounts get faster help and direct lines for key matters. VIP support at 1win focuses on urgent and high-value requests.

• How to access:
  • In the app, open Profile > VIP for priority chat options.
  • Message your VIP manager via the in-app channel when available.
  • Some tiers show a dedicated priority email in the VIP area.
• Who qualifies and what gets priority:
  • VIP tiers based on activity and verified account status.
  • Payment reviews, large withdrawals, high-stake bet checks, and account reviews.
• Expected times:
  • Priority chat in 1–3 minutes.
  • Priority email in 1–4 hours.
• Tips to make the most of it:
  • Keep KYC complete and up to date.
  • Use one channel per case and include your ticket ID.
  • Contact your VIP manager before major withdrawals to plan timing.
  • Follow safer play rules and set limits where needed.