Your Safety Comes First
Responsible gaming is central to how we operate. Betting should be safe, fun, and under your control. On 1win, you can set limits, use reality checks, and take a time-out when needed. Our tools and policy help protect your money and your wellbeing. Support is available if you need help.
Principles for Safe Betting
Every bet carries risk, including losing money. Keep play in balance so your finances and emotions stay steady. These tips and 1win tools can help you play responsibly.
- Set a budget for gambling that you can afford to lose.
- Use deposit, loss, and wager limits to cap spending.
- Decide your play time in advance; set session reminders.
- Take regular breaks to stay clear-headed.
- Do not chase losses; accept outcomes.
- Keep gambling funds separate from rent, bills, or school fees.
- Avoid betting when upset, tired, or under the influence.
- Finish a session when it is no longer enjoyable.
- Review your activity history to learn and adjust.
- Reach out for support early if you feel control slipping.
Warning Signs of Problem Betting
Gambling problems can develop slowly. Look for early signs so you can act.
- Spending more than planned
- Struggling to pay bills due to betting
- Chasing losses
- Hiding gambling from family or friends
- Borrowing or selling items to fund betting
- Feeling restless or irritable when not playing
- Skipping work, school, or home duties
- Betting to escape stress, anxiety, or low mood
- Failed attempts to cut down or stop
- Lying about time or money spent
Gambling addiction is a serious condition that needs prompt attention.
Steps to Tackle Betting Harm
Take action early. These measures from 1win reduce risk and support control.
- Set personal limits for deposits, losses, wagers, and sessions.
- Enable reality checks to track time and spend.
- Turn on time-outs for 24 hours, 7 days, or longer.
- Apply self-exclusion for a fixed period, or indefinitely.
- Opt out of marketing to reduce triggers.
- Keep a spending diary and review weekly.
- Remove saved payment methods during a break.
- Avoid credit or loans for gambling.
- Install gambling-blocking software on your devices.
- Speak to a trusted person or a counsellor and seek help.
Where to Find Help in Ghana
Independent help is available. You can get confidential support in Ghana and online.
Contact Support
If you are worried about addiction, 1win support is ready to assist. Our team can guide you on limits, time-outs, and self-exclusion.
- Live Chat: Open the chat icon on the website or in the app, 24/7.
- Help Centre: Submit a request under Support in your account.
- Email: Use the contact email shown in the Help Centre.
- Responsible Gaming requests: Go to Account > Limits & Self-exclusion to send a request.
- Account review: Ask for a cooling-off or exclusion through support.
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