KYC and AML Commitment for Ghana Users

The platform applies KYC/AML measures to verify identity, prevent fraud, and disrupt financial crime in Ghana.

These measures help uphold user safety, fair play, and compliance with regulatory requirements.

• Fair play standards for all users
• User safety and account protection through security measures
• Transparent rules, document submission requirements, and audit trails
• Ongoing compliance with Ghana regulatory requirements and supervisory guidance

Every new account holder must complete ID verification before deposits, withdrawals, or continued use.

Document submission must be accurate, current, and legible.

• Government-issued photo identification
• Proof of residential address
• Confirmation of ownership for the selected payment method

The company implements targeted security measures to prevent money laundering, terrorist financing, and other illegal activity.

Monitoring combines automated rules and specialist reviews to identify suspicious activity.

• Real-time transaction monitoring and activity analysis
• Automated detection rules and scenario testing
• Enhanced due diligence for high-risk users, events, or jurisdictions
• Reviews of large, unusual, or rapid cyclical transfers
• Risk scoring to calibrate oversight and alerts
• Sanctions and PEP screening against national and international lists
• Reporting obligations, including suspicious transaction reports to the Financial Intelligence Centre (FIC) Ghana, and cooperation with the Gaming Commission of Ghana and law enforcement

Restrictions are in place to support robust identity check, account protection, and platform integrity in Ghana.

The following actions are not permitted and may trigger enforcement.

• Opening or using multiple accounts
• Submitting forged, altered, or stolen documents
• Any attempt to disguise the source of funds or launder proceeds
• Manipulating systems, software, or game outcomes
• Sharing, renting, or selling account access
• Using third-party or anonymous payment instruments
• Misrepresenting identity or the beneficial owner of funds

Breaches of these KYC/AML rules lead to enforcement under platform terms and Ghana law.

Actions are proportionate to risk, the evidence available, and reporting obligations.

Temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users must provide accurate and updated personal data and complete verification within the stated timeframes.

Additional document submission may be requested to support identity check, source of funds, or payment ownership, and users must respond promptly.

Only payment methods owned by the user may be used, and any suspicious activity must be reported to customer support without delay.

Users are expected to follow responsible gaming practices alongside AML/CTF obligations, and to cooperate fully where further checks are required.

The platform upholds fair play and transparency to maintain a safe environment for users in Ghana.

Policies prioritise prevention, early detection, and user support in line with regulatory requirements.

• Compliance with KYC/AML standards under Ghana law
• Confidentiality and protection of personal data
• Ongoing monitoring for suspicious activity and timely escalation
• Prevention of manipulation, collusion, and unfair behaviour
• User support on safety, verification, and document submission
• Shared responsibility between the platform and every account holder
• Equal conditions for all users