Commitment to AML/CTF and KYC in Ghana

KYC and AML are applied to confirm identity, deter fraud, and combat financial crime across all services. The approach includes systematic identity check and document submission to meet legal reporting obligations.

• Fair play and equal treatment for all users
• User safety and account protection
• Transparency of rules and processes
• Compliance with Ghanaian regulatory requirements

Every new user must complete ID verification before certain features such as deposits or withdrawals are enabled. Document submission may also be required later, based on risk.

• Government-issued photo identification
• Proof of residential address issued within a recent period
• Confirmation that the payment method is owned by the account holder
• Source of funds or source of wealth where risk indicators require
• A liveness or selfie check to match the person to the documents

The platform maintains security measures to prevent money laundering and other illegal activity. Controls combine automated tools and human review under Ghana’s AML/CTF regime and support reporting obligations.

• Real-time transaction monitoring and activity review
• Automated detection rules and scenario-based alerts
• Risk scoring models covering jurisdiction, behaviour, and payment channels
• Enhanced due diligence for high-risk users, events, or material changes
• Scrutiny of large, rapid, or unusual transfers and patterns
• Sanctions and PEP screening against applicable lists, including UN lists recognised in Ghana
• Suspicious transaction reporting to the Financial Intelligence Centre and other competent authorities where required by law

Certain behaviour is restricted to support effective KYC/AML and protect all users. Breaches may lead to account action under this policy and Ghanaian law.

• Creating or operating multiple accounts
• Using forged, altered, or stolen documents during verification
• Attempts to conceal or launder funds
• Manipulation of systems or misuse of product features
• Sharing, selling, or transferring access to an account holder’s profile
• Funding or withdrawals through third-party payment instruments
• False statements or misrepresentation of identity or beneficial ownership

Non-compliance, fraud, or suspicious activity triggers enforcement under this policy. Actions are proportionate to risk, evidence, and legal duties.

Possible measures include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users are responsible for providing accurate personal data and completing document submission for ID verification in a timely manner. Any changes to identity details, address, or payment instruments should be updated without delay. Only payment methods owned by the account holder may be used, and credentials must be kept secure for account protection. Users should respond promptly to further checks and report suspicious activity to customer support. Responsible gaming practices form part of a safe and compliant environment.

1win upholds fair play and transparency to protect users and maintain a safe environment consistent with Ghanaian law and industry standards.

• Compliance with KYC/AML standards and regulatory requirements
• Confidential handling and protection of personal data under the Data Protection Act, 2012 (Act 843)
• Ongoing transaction monitoring for suspicious activity
• Prevention of manipulation, collusion, or other unfair behaviour
• User support on safety, verification, and reporting obligations
• Shared responsibility between the platform and each account holder
• Equal conditions and impartial decisions for all users