Talk to Our Support Team in Ghana
This page lists 1win contacts for Ghana.
Reach us by e-mail, on-site live chat, phone request, messengers, and our official social pages.
Support is in English; average reply is under 2 minutes on live chat and 2 to 6 hours by e-mail.
All Support Channels and When to Use Them
You can contact us for partnerships, media, marketing, affiliates, corporate questions, legal details, or investor proposals.
This page keeps all 1win contacts in one place. The official 1win email is shown in your Support page, and you will see the current contact number there as well.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site and in-app) | Tap the Help chat icon on any page or in the app. Available 24/7. Average reply under 2 minutes. | Urgent account access, deposit or withdrawal issues, bet results, game or platform errors. |
| E-mail support | Open Account > Support > E-mail on the site or app. Use the form or copy the address shown there. | Non urgent issues, KYC documents, payment proofs, feedback. Include your user ID and detail. |
| Phone call back | Request a call in live chat or via the Support form. No public contact number in Ghana. | Complex cases that need a call, payment holds, sensitive account checks. |
| Messengers (Telegram or WhatsApp) | Ask in chat for the official link if a messenger suits your case. We will share a secure link. | Short updates, follow ups, quick status checks. Do not send documents here. |
| Social networks | Message our verified pages linked in the site footer. We reply within 24 hours. | Service updates and general questions. We do not discuss private account data. |
| Security team | Use Account > Support > Security. Mark the message as urgent. | Password reset, account lock, suspected fraud, self exclusion. |
| Affiliates and partners | Go to the Affiliates page and submit the form. | Affiliate programme, media buys, local partnerships. |
| Media and PR | Go to the Media page and submit your request. | Interviews, press questions, brand material requests. |
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