Support you can reach day and night in Ghana
You can reach us by e-mail, live chat, phone, WhatsApp or Telegram, and our official social pages on-site. The 1win number and the 1win email address appear after sign-in to keep you safe from scams. For Ghana users, live chat replies in about 2 minutes on average, and e-mail in a few hours.
1win contacts in Ghana: chat, email, contact number
You can contact us for help on your account, deposits and withdrawals, a game error, or to talk about partnerships, media, affiliates, legal matters, or investor plans.
You will also find the 1win contact number and the right e-mail route for documents on the platform.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site and app) | Tap the chat icon at the bottom-right on any page or inside the app. Available 24/7. | Urgent help on your account, deposit or payout checks, verification, a game not loading, quick question. |
| E-mail support | Go to Account > Help > Email us and send a message through the e-mail form. You can also write from your mail app after you copy the address in Help. The official email address is shown after sign-in. | Documents and KYC files, detailed complaints, payment reviews, security issues. |
| Contact number (Ghana) | Tap Help > Call us to view the official contact number for Ghana. Calls are recorded for quality. | Urgent issues when chat is down, account lock, payment holds. |
| Open Account > Help > WhatsApp to start a chat in your WhatsApp. | Quick updates, screenshots, light messages when data is low. | |
| Telegram | Use Account > Help > Telegram to reach the verified support bot. | Status checks, short questions, service updates. |
| X (Twitter) | Use the footer link to open the verified page and send a DM. Do not share personal data. | Public service issues, site status, follow up on a ticket. |
| Use the footer link to the verified page and send a message. | General questions, promos, event info. Never share account details. | |
| Use the footer link to the verified profile and send a DM. | Simple queries and updates. No personal data. | |
| Help Centre ticket | Open Account > Help Centre and submit a ticket on-site. | Non-urgent issues and detailed cases that need tracking. |
| Responsible Play | Go to Account > Limits & Self-exclusion or use the e-mail form in Help. | Limit changes, time-out, self-exclusion, advice. |
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